INCOMING CALL TEMPLATE INSTALL

If you were using v1.63 or earlier, you may encounter an error when v3.x.x tries to retrieve the data from VAAC. Select Connect, and the data will refresh. Select Organizational account, and then select Sign in. You'll be prompted to sign in with an account. You'll be prompted to select the Data Source. Open the Teams Auto Attendant & Call Queue Historical Reports V3.1.1.pbit template file. The following steps assume you have already installed Power BI Desktop on your computer and that your account has the necessary permissions to access the CQD data pipeline.ĭownload and save the Teams Auto Attendant & Call Queue Historical Reports V3.1.1.zip file on your computer. This requirement will be removed in a future release. For more information, see CQD access role.Īny CQD role with both View Reports and View EUII fields set to Yes will work. While this version of the reports doesn't use the Call Quality Dashboard (CQD) data pipeline, the account used to view the historical data still requires access to the Call Quality Dashboard. Once this is done, you'll be able to configure a scheduled refresh of the dataset. Select Sign in and provide your credentials.Ensure Skip test connection is enabled.Set the Authentication method to OAuth2.Expand the Data source credentials section.These reports may be published to the Power BI service. The minimum compatible version is 2.85.681.0 (September 2020).

INCOMING CALL TEMPLATE INSTALL

You can install and use the free version from the Microsoft Windows Store. You need to have Power BI Desktop installed. These reports use data from the Voice Applications Analytics Collector (VAAC) service. The Agent Timeline report shows a timeline view of agents being active in call queue calls. The Call Queue report shows analytics for calls coming into your call queues. The Auto Attendant report shows analytics for calls coming into your auto attendants.

The Teams Auto Attendant & Call Queue Historical Report Power BI template provides the following three reports: It also provides agent performance insights. This Power BI template provides three reports that allow organizations to report on the number of calls processed by auto attendants and call queues. These reports aren't currently available for GCC High and DoD customers.

Incoming call template